Portfolio
Creating a research practice at an established bank
Case Study TBD
Improving Capital One Cafe experiences
Helping brands build relationships with their customers—Research, UX Design
Improving the patent examination experience—Research
Building applications for the HCM industry—UX Design
Engaging readers on social media platforms—Research
Facilitating the pharmaceutical negotiation process—Research, UX Design
Sharing sensitive information on a highly secure platform—Research
ABOUT
Relationships require trust, transparency, communication, and understanding.
Today, companies are not just creating apps or software, they are creating a relationship, and, as relationships grow, continuously understanding the needs of the other is vitally important to success.
User research provides the methods to deepen and measure an organization’s relationship with their customers.
AChievements
Established UXR as a practice within Valley Bank, pioneering their CX measurement program
Lead the study of Capital One cafe experiences that spanned three different geographical markets and nine different cafe locations
Introduced user research practices into Braze’s product development process
Pioneered usability study program at the U.S. Patent and Trademark Office
Performed research, analysis, and/or product design for GEICO, IHG Hotels, PBS, Workbench.
Built close-knit, long-term relationships with product managers, developers, UXers, leaders, and office staff