Facilitating the pharmaceutical negotiation process—Research, UX Design
Sharing sensitive information on a highly secure platform—Research
My professional experience involves closing the gap between people and software. Typically, the problems that come up with products are due to gaps between real-world work habits and software limitations. In order to bridge those gaps, companies must understand their users' worlds and continually test plausible solutions.
- Helped Braze grow exponentially through various projects, helping marketers better target their customers
- Pioneered large, formal usability study program at the U.S. Patent and Trademark Office
- Performed research, analysis, and/or product delivery for GEICO, IHG Hotels, PBS, Workbench.
- Built close-knit, long-term relationships with product managers, developers, UXers, leaders, and office staff