Personal is a small data security application that allows users to store and share confidential information.
What was the business problem?
Low insight into how users were using Personal
What was the business objective?
Gather intelligence on how users interacted with Personal in the mobile arena
How did you ensure that it was met?
Developed tasks and questions for a remote usability testing plan with UserTesting.com
At what points in the process did you involve users?
Personal wanted to update the design of their Android application but had not undertaken user research or usability testing on their multi-platform product. It was the perfect opportunity for me to pitch the product manager on the idea of allowing me to set up a remote usability testing session with Usertesting.com. I wanted to deliver an easy win and the information I gathered from the sessions was critical to the redesign work as well as a demonstration of the need for continuous feedback.