Personal is a small data security application that allows users to store and share confidential information.
Personal did not have qualitative data about how their users were behaving. This left a gap in knowledge that affected their ability to prioritize features.
Gather intelligence on how users interacted with the Personal mobile app
Developed tasks for remote usability session
Observe testing sessions
Report quantitative and qualitative data to stakeholders
Communicate suggestions for improvement to stakeholders
Personal wanted to update the design of their Android application but had not undertaken user research or usability testing on their multi-platform product. It was the perfect opportunity for me to pitch the product manager on the idea of allowing me to set up a remote usability testing session with Usertesting.com. I wanted to deliver an easy win and the information I gathered from the sessions was critical to the redesign work as well as a demonstration of the need for continuous feedback.