U.S. Patent and Trademark Office - PE2E
Patent examiners were using an inordinate amount of time wrangling information from several disconnected sources—leading to confusion, mistakes, and a growing backlog.
Increase the efficiency of patent examiners so that the rate of backlog growth slowed. Eventually, leading to a backlog of zero.
Set up a regularly occurring usability testing regimen and reporting process for the new, central platform called Patents End-2-End (PE2E). The bi-monthly usability testing program was set up to continually measure how quickly examiners were able to parse the interface for the most relevant information. These measurements then informed the a report with recommendations and suggested prioritization of improvements to be made. If examiners were found to come across a frequent, high-impact, and easily fixable problem, it made the top of the list.
I also worked with stakeholders on feature ideas, use cases, and wireframes.